Lamian Global’s refund policy provides a clear framework for handling eligible refund requests from international buyers. It outlines the conditions, required documentation, and processing procedures to ensure a fair and transparent resolution process.
Core Eligibility Criteria for Requesting a Refund
This specific policy does not apply universally but is tailored to bound commercial agreements with explicit written commitments. To validate any compensation claim, the submitted case must simultaneously satisfy all the technical benchmarks and regulatory criteria listed below.
- Contractual Scope: This refund provision applies exclusively to shipments that are explicitly specified and detailed within the commercial contract executed by both parties.
- Minimum Damage Threshold: Refund requests will only be considered if the documented product damage or loss exceeds 2% of the total shipment weight stated in the contract.
- Root Cause Verification: The physical damage must be conclusively proven to originate from transportation logistics issues or production-related technical defects from the manufacturing facility.
Step-by-Step Submission Procedure and Evidence Requirements
Upon discovering any product degradation at the destination port, commercial buyers are required to initiate the claim protocol within the designated timeframe. Our internal inspection system only reviews applications that contain comprehensive verification materials captured at the exact moment of delivery.
Timeframes and Required Information
- Submission Deadline: Customers must officially submit a refund request via our online form within 7 days from the date of receipt of the shipment.
- Mandatory Data Fields: The application must include complete customer information (name, phone number, email), order number, delivery date, product type, quantity, and precise shipment weight.
Strict Documentation and Verification Mandates
- Multimedia Evidence: Supporting evidence must include high-resolution photos and/or videos captured immediately upon receipt, clearly showing that the packaging and labels are intact before demonstrating the actual damage.
- Cross-Check Authentication: All submitted evidence will be rigorously cross-checked against outbound shipment records and original transportation documentation for strict verification purposes.
Internal Review Process and Financial Resolution Timelines
Once a formal online application is received, Lamian Global conducts an expedited internal assessment to determine the most appropriate remedy. Valid claims are processed efficiently to ensure minimal disruption to your corporate supply chain operations through clear financial commitments.
- Inspection Window: Our dedicated inspection team will review all submitted photos, videos, and contractual damage extents within 48 hours of receipt.
- Resolution Protocols: If the claim is deemed valid, an official approval email will be issued, and our customer service team will proceed with either a replacement shipment or a 100% refund of the damaged product value.
- Processing Timeline: The final financial execution or dispatch of replacement goods will take 5–7 business days from the date the supporting evidence is formally confirmed as valid.
Conclusion
Lamian Global’s final decision regarding any refund or replacement claim shall be definitive, and the company reserves the right to amend, supplement, or revise these terms with public updates on our website. A clear, dependable, and strictly enforced refund policy is our promise to safeguard your international procurement pipeline and minimize operational risks. Partner with Lamian Global today to experience professional supply chain security backed by transparent corporate policies.
